Monthly punctuality report

The latest report can be downloaded here:

Monthly punctuality report Oktober 2022

Performance Monitoring Report

The Management Board of RFC Rhine-Danube (RFC RD) monitors the performance of rail freight services on the RFC and publishes the results of this monitoring once a year.
Since RFC RD became operational in October 2020, this is its first performance monitoring report.
During the first year of its operation, RFC RD implemented all KPIs commonly applied by all of the other RFCs, too, in order to facilitate the above-mentioned monitoring process in a harmonised way.
This Performance Monitoring Reports describes the results of the commonly applicable RFC KPIs.

Performance Monitoring Report 2021

 

Results of RFC User Satisfaction Survey 2021

 

To learn the level of satisfaction of the customers with the performance of the corridor, RFC Rhine-Danube conducted its first user satisfication survey for 2021. The survey was conducted in a harmonised manner, most importantly by using a harmonised questionnaire across all 11 RFCs, and coordinated by RailNetEurope.

 

We would like to thank everyone who filled it in for the valuable feedback and time.

 

The summary of the results specific for RFC Rhine-Danube can be downloaded here.

Summary  RFC RD RNE RFC USS 2021

Our RFC is taking a deeper look into the results in order to define concrete actions for improvement.