To learn the evolution of the level of satisfaction of our customers with the products and services of the RFC, we conducted our fourth annual user satisfication survey in 2024 jointly and in a harmonised way with the other ten RFCs like in the previous years. The summary of the results specific for RFC Rhine-Danube can be downloaded here. We would like to thank everyone who filled it in for the valuable feedback and time. The Infrastructure Managers in the Management Board of the RFC will take a deeper look into the results in order to define concrete actions for improvement with a focus on the topics with which the respondents were the least satisfied.
We are looking forward to exchange views on the results and proposed improvement actions with our customers in the next meeting between the Railway Undertaking and the Terminal Advisory Groups with the Management Board and the Executive Board in May 2025.