To learn the level of satisfaction of the customers with the performance of the corridor, RFC Rhine-Danube conducted its first user satisfication survey for 2021. The survey was conducted in a harmonised manner, most importantly by using a harmonised questionnaire across all 11 RFCs, and coordinated by RailNetEurope.
We would like to thank everyone who filled it in for the valuable feedback and time.
The summary of the results specific for RFC Rhine-Danube can be downloaded here.
Our RFC is taking a deeper look into the results in order to define concrete actions for improvement